Archive for the &;Forbes&; Category
No More LifetimeGuarantee?
September 5, 2007
Whose lifetime is it, anyway? I bought a Giant Chinese-made bicycle from Cycology of Sherman Oaks a couple of years ago for $199. Part of the deal was lifetime free tune-ups.
I took it back to the store the other day for a tune-up, and the first remark the clerk made was &;That was Cyclogy, we&;re Boulevard Cycles. Part of the reason they went out of business was all the free service they gave.&; That&;s what I call customer service.
Since I was there already and wanted to fix my wife&;s bike, I forked out $60 for a tune-up&;for my $199 4 year old bike.
Similarly, in the continuing slow-motion crash of print journalism, Business 2.0 gave up the ghost today. A competitor, Fast Company, offered to buy it, but Time Inc. in their infinite wisdom turned them down. They probably won&;t give cash refunds; you&;ll get stodgy old Forbes instead.
Hopefully, you didn&;t have a lifetime subscription.
Posted in Business 2.0, Fast Company, Forbes, Time-Warner | Leave a Comment &;